BSB40520 Certificate IV in Leadership & Management

BSB40520 Certificate IV in Leadership & Management


If motivating and inspiring people to achieve success excites you, then a Certificate IV in Leadership and Management could lead to a fulfilling career in management.  Become a leader and a manager of others and inspire your team. This is your opportunity to gain the skills and knowledge you need to set direction, be proactive and build your team so that it functions at a higher level. Lead effective workplace relationships, and improve your core communication skills, address customer needs and develop work priorities.

This qualification prepares individuals for team leadership and supervisory roles in a wide range of organisational and industry contexts. It introduces you to tools that are essential to grow your level of confidence so that you are an effective communicator to colleagues and other managers. With clear vision and strategic perspective, you will be able to help foster creativity and innovation within your team.

As well as having responsibility for your own performance, you will be capable of providing leadership, guidance and support to others.

Your relationships with colleagues and staff will move towards more meaningful transactions, enabling you to push goals forward and present objectives more clearly.

You will gain a deeper understanding for the dynamics needed to create respectful inclusive work environments and learn how to encourage individuals and teams to do their very best.

Qualification Specifications

This qualification reflects the roles of individuals working as developing and emergingleaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level provide leadership,guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources.

Entry Requirements

Candidates must consider the following:

  • Good understanding of English
  • Candidates must have a minimum year 11 Secondary School or equivalent
  • Candidates must be over 18 years of age
  • Must have a valid USI
  • Training and assessment is classroom and/or workplace based, using evidence from the workplace.
  • Candidates must meet the literacy and numeracy benchmarks. Candidates must be able to read, write and speak English proficiently and have adequate skills at a level that enables you to as a minimum:
  • Analyse and evaluate textual information from a range of sources to inform communication processes
  • Plan and prepare workplace documentation for relevant stakeholders according to organisational formats
  • Participate in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience
  • Use analytical processes to identify potential problems and generate solutions


Pathways into the Qualification

This qualification may be accessed by direct entry, or entry may also be gained through BSB30120 Certificate III in Business (not offered by RTT Academy), after completing a minimum of 3 years in the workplace. REMA TIP TOP employees are offered the opportunity to undertake this course as part of their professional development plan.

Pathways from the Qualification

The pathways available to learners who undertake this qualification include the Diploma of Leadership and Management or a range of other diploma qualifications., (not delivered by WILA)

Modes of Study

Theory Component

  • Trainer led classroom sessions
  • Blended
  • Online (Webinar/Teams)

Practical Component

  • In the work place


Assessments will include (but not limited to):

  • Ongoing (formative) assessment in the classroom and on-the-job such as:
  • Direct questioning or conversation
  • Observation of skills
  • Written question/answer
  • Scenarios, role plays
  • Summative component for each unit where Assessor will assess:
  • Project presentation
  • Workplace portfolio of evidence
  • Case studies
  • Third party – supervisor report

Course Duration

  • Between 6 – 12 months for those currently employed in the industry (shorter-duration as it builds on existing skills and knowledge)

Typically, the learning would be completed over 600 – 2400 hours.

Participants may complete the program earlier than these timelines through achievement of RPL or Credit Transfer

Study Locations

  • By arrangement at the employer’s workplace or selected site
  • Western Australia – Welshpool Complex
  • New South Wales – Beresfield Training Room
  • Queensland – Brisbane Training Room
  • Queensland – Mackay Training Room

Course Structure

Total number of units = 12

4 core units:

  • BSBLDR411 Demonstrate leadership in the workplace
  • BSBLDR413 Lead effective workplace relationships
  • BSBOPS402 Coordinate business operational plans
  • BSBXCM401 Apply communication strategies in the workplace
  • BSBXTW401 Lead and facilitate a team


Seven (7) elective units of competency, as specified below.

• four (4) units must be selected from Group A

• For the remaining 3 elective units: up to 3 units may be selected from Groups A and B



GROUP A Electives (minimum of 4)
BSBCMM412 Lead difficult conversations Grp A
BSBFIN401 Report on financial activity Grp A
BSBLDR412 Communicate effectively as a workplace leader Grp A
BSBLDR414 Lead team effectiveness Grp A
BSBLDR521 Lead the development of diverse workforces Grp A
BSBPEF402 Develop personal work priorities Grp A
BSBSTR401 Promote innovation in team environments Grp A
BSBSTR502 Facilitate continuous improvement Grp A
BSBTWK401 Build and maintain business relationships Grp A
BSBWHS411 Implement and monitor WHS policies, procedures and programs Grp A
Group B Electives (up to 3 units from B or from Group A)
BSBCRT412 Articulate, present and debate ideas Grp B
BSBOPS401 Coordinate business resources Grp B
BSBOPS404 Implement customer service strategies Grp B
BSBPMG430 Undertake project work Grp B
BSBPEF403 Lead personal development Grp B


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